Return & Refund Policy
At Shinsmart, we are committed to ensuring your satisfaction. This policy outlines the terms for returns and refunds.
Return Eligibility
We accept returns only for specific reasons, such as damaged or defective items. General dissatisfaction or change of mind is not covered.
Conditions for Returns:
-
Items must be unused, in original packaging, with all tags attached.
-
Proof of purchase is required.
If your item is defective or incorrect, contact us at for a return evaluation.
Upon approval, we will issue a full refund minus shipping fees. After receiving and inspecting the returned item, you will receive a refund through your original payment method or a replacement.
How to Initiate a Return
-
Email our support team at .
-
If approved, follow these steps:
-
Securely pack the item with a copy of your purchase confirmation.
-
Ship the package through your preferred courier to the provided address.
-
For any return-related inquiries, reach out to us at .
Return Labels
Approved returns will receive a return label via email.
Damaged or Incorrect Items
Inspect your order upon arrival. If you receive a defective or incorrect item, contact us immediately at so we can assist you.
Refund Policy
Refunds or exchanges are granted if:
-
Your order is not delivered within the promised timeframe (excluding processing time of 2-5 days).
-
You received the wrong item.
-
You no longer want the item (must be unused; return shipping costs apply).
Non-Refundable Cases:
-
Delivery issues caused by incorrect addresses provided by you.
-
Delays caused by extraordinary events (e.g., natural disasters).
Refund Request Deadline
Submit refund requests within 7 days after the guaranteed delivery period ends.
Delayed or Missing Refunds
If your refund has not been received:
-
Check your bank account.
-
Contact your credit card issuer, as processing times may vary.
-
Consult your bank for potential delays.
If these steps do not resolve the issue, contact us at .